Cookies policy

VISTACHIC, SLU (hereinafter, “ CHARLY THERAPY ”) informs, through this Cookies Policy, about the use of data storage and recovery devices on Users' terminal equipment.

1.- What are cookies?

Cookies are files or files that are downloaded to the User's computer/ smartphone / tablet when accessing certain web pages and applications that allow the User's browsing preferences to be stored, making the interaction between the User and the Platform faster and easy.

The information collected by cookies is anonymous and does not contain any sensitive information since they do not collect data that can personally identify the User. In any case, the User may access their browser settings to modify and/or block the installation of Cookies sent from the Platform, without preventing access to the content.

2.- What does CHARLY THERAPY use cookies for?

In accordance with article 22 of the Law on Information Society Services and Electronic Commerce, as well as Recital (30) of the General Data Protection Regulation (hereinafter, “ GDPR ”), this Platform uses cookies or other information storage and retrieval devices to track User interactions with the services offered on the Platform.

Cookies allow us to recognize a User's browser, as well as the type of device from which the Platform is accessed, and are used to facilitate the User's next visit and make the Platform more useful.

CHARLY THERAPY uses cookies to:

(i)               Optimize User navigation by tracking the session.

( ii )             Collect information to optimize navigation and improve the Platform.

The Platform uses the following types of cookies :

• Mandatory : Cookies strictly necessary to provide a service or content requested by the user. These are in charge of technical aspects such as identifying records and managing tool preferences in the use, interaction and location of access to content.

(1) This cookie allows the user's sessions to be kept open during their visit and allows them to place an order or a series of operations such as: selected language, currency used, last product category visited, recently viewed products, agreement to use customer services . the location, customer ID, connection identifier, last name, first name, connected status, the encrypted password, email related to the customer account and the cart identifier.

(2) Stores cookie preferences.

(3) This cookie is used to establish the session of the user who visits our website. It is a way to identify and manage the state – the session variables – for a specific user, and to be able to move that information through our website.

• Functional : Functional cookies give the user information that enriches the browsing experience, such as showing the weather forecast based on your location.

(4) This cookie allows the user's sessions to be kept open during their visit and allows them to place an order or a whole series of operations such as: date the cookie was added, language selected, currency used, last product category visited, recently visited products. viewed, agreement to use site services, customer identifier, connection identifier, last name, first name, connected status, your encrypted password, email related to the customer's account and the cart identifier.

• Statistics/analytics : These cookies collect information related to the use of the page, such as time spent on the page and the content visited by readers to measure their performance and improve navigation.

The main objectives pursued with this type of cookies are:

·       Allow the anonymous identification of browsing Users and therefore the approximate accounting of the number of visitors.

·       Anonymously identify the most visited content.

·       Know if the User who is accessing is new or a repeat visit.

Below are the analytical cookies used on the Platform:

• Advertising : These cookies obtain information from the user's navigation to manage advertising spaces and offer more relevant and quality content for them based on their tastes.

The advertising cookies used on the Platform are detailed below:

4.- How to disable cookies?

Those cookies that are not mandatory for browsing this Platform may be disabled in the My Account section “ Cookies settings”.

These settings are found in the footer of the Platform. Additionally, all browsers allow you to make changes to disable cookie settings.

This is why most browsers offer the ability to manage cookies, to obtain more precise control over privacy.

These settings are located in the "options" or "preferences" menu of your browser.

Below, you can find the links for each browser to disable cookies by following the instructions:

-        Internet Explorer ( https://goo.gl/iU2wh2 )

·       In the tools menu, select “Internet Options.”

·       Click on the privacy tab.

·       You can configure privacy with a six-position cursor that allows you to control the number of cookies that will be installed: Block all cookies, High, Medium High, Medium (default level), Low and Accept all cookies.

-        Mozilla Firefox ( http://goo.gl/QXWYmv )

·       At the top of the Firefox window click on the Tools menu.

·       Select Options.

·       Select the Privacy panel.

·       In the Firefox option you can choose Use custom settings for your history, as well as other issues related to your Privacy.

-        Google Chrome ( http://goo.gl/fQnkSB )

·       Click on the menu located on the toolbar.

·       Select Settings.

·       Click Show advanced options.

·       In the “Privacy” selection, click on the Content Settings button.

·       In the Cookies selection, the options can be configured.

-        Safari ( https://goo.gl/PcjEm3 ; https://goo.gl/dQywEo)

·       In the configuration menu select the “Preferences” option.

·       Open the privacy tab.

·       Select the option you want from the “block cookies” section.

·       Please remember that certain features and full functionality of the Platform may not be available after disabling cookies.

If you do not wish to be tracked by cookies, Google has developed an add-on to install in your browser which you can access at the following link: http://goo.gl/up4ND .

5.- Cookies on mobile devices

The CHARLY THERAPY Platform also uses cookies or other storage devices on mobile devices.

Those cookies that are not mandatory for browsing this Platform may be disabled in the My Account section “ Cookies Settings”.

These settings are found in the footer of the Platform. In addition, as in computer browsers, mobile device browsers allow you to make changes to the privacy options or settings to deactivate or delete cookies.

If you wish to modify your privacy options, follow the instructions specified by the developer of your mobile browser.

Below you can find some examples of links that will guide you to modify the privacy options on your mobile device:

-       IOS : ( http://goo.gl/61xevS )

-       Windows Phone : ( https://goo.gl/tKyb0y )

-       Chrome Mobile : ( http://goo.gl/XJp7N )

-       Opera Mobile : ( https://cutt.ly/TF1Fly6)

6.- Acceptance of cookies

This Platform does not install our cookies on user devices until they have accepted their installation.

We inform you that if you do not accept the installation of cookies or disable any of these in the settings, it is possible that certain services will not be available without the use of these or that you will not be able to access certain services or take full advantage of everything this Platform offers you.